MASVINGO – Clever’s Lakeview Resort, previously Norma Jeane’s won gold at the Megafest Business Awards for Masvingo held at the Great Zimbabwe Hotel two weeks ago.
The lodge won the award after being adjudged the Second Best Company in the Customer Focus of the Year Category. The award was received by Delight Pedzerai who is the general manager at the resort.
Clever’s has gone through extensive renovations since the place changed hands two years ago. It has new management and new staff and the facelift has changed its outlook.
Located on a hilltop to the west and overlooking Mutirikwi Dam, Clever’s provides probably the best view of the country’s second largest water body from the guests’ bedrooms and the Resort’s camping site.
The judges’ citation hailed Clever’s staff for concerning itself with guests’ happiness throughout the clients’ stay.
“At Clever’s they focus on customer satisfaction and they go to any length to achieve that. They hold customer satisfaction interviews at every possible interval during the client’s stay until the customer leaves the hotel. Those who love nature and want to have a beautiful view of the mighty Lake Mutirikwi, Clever’s Lakeview is the place to be.
“Their staff is very friendly, always smiling and available 24 hours for their customers hence the adjudicators did not hesitate to confer the hotel with a Gold Award,” read the citation.
Delight said she was elated by the award as it acknowledges the staff’s effort to make the place the most hospitable destination.
“I am happy that the work we have done in the last two years is being recognised by reputable business judges. We will continue to strive to make this place the most hospitable,” said Delight Pedzerai.
She jointly received the prize with guest relations officer, Joyprint Tivaone.
Clever’s Lakeview Resort is located 36km from Masvingo City. It has a rich history. It was built around a tin roofed homestead owned by Murray MacDougal who was responsible for the construction of the serene Lake Mutirkwi.
It has 31 rooms, 22 of them are conventional hotel rooms and four self-contained lodges with nine bedrooms.
There are three camping sites for those who like outdoor life, three wedding sites as well as five braaiing areas all with a beautiful lake view.
Before it changed ownership, the place was owned by Mark Sparrow. https://masvingomirror.com